A reputable company will provide details of all their guarantees at the survey stage. You should ask ‘is your work guaranteed? ‘ and ‘what guarantee does the boiler come with?
You should be looking for a three year warranty on installations in most cases. Additionally, manufacturers extend warranties on boilers, sometimes up to seven years.
Did you know that pump and control manufacturers also provide varying lengths of warranty?
Most radiator manufacturers warrant their radiators against leaks for a period of ten years. Has your installer pointed these out to you or is he just wanting to fit the boiler and radiators then disappear?
Check, that in every instance, the warranty is intended to cover an actual breakdown or operational fault in the equipment. The householder remains liable for a basic understanding and effective management of the system to enable it to operate properly. This includes adjusting the control properly and ensuring the boiler pressure is maintained within its operational range. If the householder does not operate their system correctly, assistance will be provided but this assistance is usually chargeable at normal service rates. Make sure that once the system is signed off and commissioned, that everything is explained to you including things you should check regularly. This is the type of thing a great company will do on every installation they complete as a matter of course.
Most warranties and that of the manufacturers is normally wholly dependent upon the boiler being serviced annually by the installer during the first three years and thereafter by an approved manufacturer’s service contractor. If the boiler is not properly serviced, the warranty is null and void. Make sure bookings are in place to cover the annual service after the three years is up. Good companies will contact at the end of the three years to book you up for future years just to make sure your boiler is given the best possible care.